Know what you want

Please know exactly what you want before you pick up the phone. If you can't remember everything, write it down on a piece of paper. When ordering for a group, please collect all the information before calling. Please don't confer with others while on the phone. Don't make up your mind on the phone.

Expect to be put on hold

Unfortunately, it's a fact of life in a pizza store. There are never enough people to handle the number of calls. It shouldn't be long, only a minute or two. Please agree to hold.

Begin with delivery or pick-up

Please don't start the order immediately. The first thing we need is whether it's a delivery or a pick-up (carry-out.) Please say, "I'd like to order a delivery." They always need your phone number. On deliveries, please confirm your address.

Toppings last

Please don't list the toppings first. Begin with the pizza size, such as personal or large. Next, say which type of crust you want, such as thin or deep dish. Finally, list the toppings in no particular order.

 

For example, don't say, "Pepperoni, sausage, mushrooms, green peppers on thin crust; make it a large."

 

Instead, say, "Large, thin crust, with pepperoni, sausage, mushrooms, and green peppers." You'll get used to it. This method moves from largest category to smallest.

Remember the coupon

The end of the order is the best time to mention the coupon. Please mention the amount and what it covers. If you forget, the driver won't have the right price. It takes time to adjust the price at the door.

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Credit card

If you intend to pay with a credit card, you need to tell us. Please wait until we adjust for the coupon, if you have one, and give the card information over the phone. You will need to fill out and sign the receipt when the driver arrives.

Turn porch light on

When ordering at night, dusk, or near dusk, please turn on your porch light immediately after you hang up the phone. This is the best time because you're still thinking about it. You never know how soon the driver might arrive. This is also a good time to leave the money near the door.

Handling problems

Hopefully, you'll never experience this, but if you call back, here's something you should never do. Never use abusive or vulgar language. Please remember, they did not mess up on purpose. This is no way to express yourself if you want to be heard. You will be ignored. Most stores will hang up on you. They don't have to take it.

 

It's okay to request a manager to speak with instead of a phone person.

Delivery time

If you're concerned about the delivery time, please ask before ordering. Don't wait until the end of the order.

Cell phones

Some stores don't allow calls from cellular phones. If they do, please be home when the driver arrives. It could be sooner than expected

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You can speed up your delivery time by avoiding these simple mistakes. Most customers make one or two of these all the time. We hope to prevent you from doing the same. It will make your experience more enjoyable.

1. The check is not written

 

2. Lack of house number or visible number

 

3. The porch light is not on at night

 

4. The money is not ready

 

5. The check doesn't have your phone number and (DL# or SS#) on it

 

6. Paying with a $50 or $100 bill for a small order

 

7. Not giving the driver the coupon

 

8. Your phone is busy or unavailable

 

9. Having your kids pay

 

10. Not mentioning your apartment number

 

11. Telling us the name of your apartment instead of the address

 

12. Paying in penny rolls (or bags of change)

 

13. Paying with crumpled cash

 

14. Not telling us your business name

 

15. Not notifying your co-workers

 

16. Not shoveling snow or removing ice

 

17. You're not home when the driver arrives

 

18. Not meeting the driver in the dorm lobby / not answering the dorm phone

 

19. Taking a shower or bath when the driver arrives

 

20. Not controlling your dog

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21. Changing the order at the door or after the driver left the store

 

22. Trying to negotiate the cost

 

23. Not knowing your address or phone number

 

24. Water sprinkler in bad location

 

25. Trying to combine coupons or specials

 

26. Changing it to a pick-up after the driver left the store

 

27. Not knowing you ordered

 

28. Giving vague directions

 

29. You're in the back yard when the driver arrives

 

30. Complaining it was late when it really was not

 

31. Not giving the driver access to the gate / not answering the gate

 

32. Complaining it was 5 or 10 minutes late

 

33. Your stereo is too loud

 

34. You moved and didn't tell us

 

35. Not holding the pizza level

 

36. Not knowing what carry-out (pick-up) means

 

37. Giving your credit card to the driver

 

38. Calling back after being put on hold

 

39. Flirting with the driver

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